Documio Terms of Service

Online Documio platform available through:

• web interface,
• mobile application,
• API interface,
• other related Provider services.

Natural or legal person using the service.

Separate space created by the user for managing forms, documents and team members.

All data, forms, documents, signatures, attachments and other information uploaded or created by the user.

Use of the service may be conditional on registration of a user account.

User must provide truthful and current information.

User is responsible for protecting access credentials and for all activities performed through their account.

User must not:

• share access credentials with unauthorized persons,
• attempt unauthorized access to the system,
• disrupt the security or availability of the service.

Provider may block or delete an account in case of:

• violation of these terms,
• misuse of the service,
• non-payment of service fees,
• violation of third-party rights,
• attempts to compromise system security.

Service is provided as SaaS ("Software as a Service").

Provider does not guarantee uninterrupted service availability.

Provider may:

• update the service,
• change features,
• perform maintenance,
• temporarily restrict service availability.

Some features may be available only in paid plans.

Provider reserves the right to change technical parameters and service functionality.

Provider uses appropriate technical and organizational measures to secure the service.

Unless otherwise agreed, the service is provided without a guaranteed level of availability (SLA).

Documio enables electronic signing of documents.

User acknowledges that:

• legal validity of an electronic signature may depend on the specific jurisdiction,
• the level of verification of the signing party depends on the chosen signature type and authentication,
• Provider does not provide legal advice.

User is responsible for:

• correct configuration of the signing process,
• identification of signing parties,
• legality of documents and processes created through the service,
• compliance with legal obligations related to the use of electronic signatures.

Provider is not responsible for the legal enforceability of any particular document or signing process created by the user.

Service pricing is governed by the current price list published on the service website or by an individual offer from the Provider.

Paid services may be provided in the form of:

• monthly subscription,
• annual subscription,
• individual offer.

Unless otherwise stated, prices are quoted net of VAT. VAT at the statutory rate will be added to the service price.

Subscription payments may be processed through an external payment service provider. The User acknowledges that payment processing may be subject to the terms and conditions of this provider.

Tax and payment documents may be issued and delivered electronically.

Paid subscriptions automatically renew for the next billing period unless canceled by the User before expiration.

User may cancel the subscription at any time. Unless otherwise stated, cancellation becomes effective at the end of the current paid billing period. Subscription cancellation does not entitle the User to a refund of the price for the already paid period.

In case of failed payment or payment delay, Provider may restrict or suspend access to paid features of the service.

Provider is entitled to change the prices of individual plans and paid services.

The User will be notified of any price change to an active subscription at least 30 days before the new price becomes effective, via email, application or other appropriate electronic means.

For active subscriptions, the new price will apply at the earliest from the beginning of the next billing period after the price change becomes effective. Price changes do not affect already paid periods.

If the User does not agree with the price change, they may cancel their subscription before the new price becomes effective.

Provider may offer a free or trial plan.

Provider reserves the right to:

• modify free plan limits,
• terminate the free plan,
• restrict available features.

User remains the owner of their content.

User must not through the service:

• violate applicable laws,
• upload harmful content,
• violate third-party rights,
• send spam,
• attempt unauthorized access to the system,
• use the service in a way that could compromise its stability or security,
• use the service for fraudulent, deceptive or illegal activity.

User must not use the service in a way that unreasonably burdens Provider infrastructure.

Provider is not responsible for user content.

User is responsible for exporting and backing up their own data and documents.

The service may include features using artificial intelligence for content generation or modification.

Outputs generated by AI features may contain inaccuracies, errors or inappropriate content.

User must verify outputs from AI features before use.

Provider is not responsible for content created by AI features or its use by the user.

Personal data processing is governed by a separate document "Privacy Policy".

If the user uses the service for processing personal data of third parties, they are responsible for complying with their obligations under GDPR and other applicable laws.

The service is not intended for storing special categories of personal data under Article 9 GDPR unless otherwise agreed between the parties.

Provider makes reasonable efforts to secure and ensure service availability.

Provider does not guarantee:

• error-free service,
• uninterrupted operation,
• compatibility with all devices.

Provider may perform scheduled service maintenance.

User data may be retained for up to 30 days after service termination for data recovery or legal compliance purposes.

Provider is not responsible for:

• lost profits,
• indirect damages,
• data loss caused by user action,
• damages resulting from misuse of the service,
• damages caused by third parties,
• damages resulting from service unavailability.

Provider is not responsible for service unavailability caused by circumstances beyond its reasonable control, in particular:

• internet outage,
• cloud service outage,
• third-party outage,
• cyber attack,
• infrastructure technical failure,
• force majeure.

Provider's total liability is limited to the amount of fees paid by the user in the last 12 months.

User may cancel their account at any time.

Provider may terminate an account in particular for:

• breach of terms,
• non-payment,
• misuse of service.

Upon termination, user data may be deleted after the retention period specified in these terms expires.

Provider may reasonably modify these terms.

Material changes will be communicated to the user through:

• email,
• application,
• service website.

Continued use of the service after changes become effective means acceptance of the updated terms.

These terms are governed by the laws of the Czech Republic.

Any disputes shall be resolved by the courts of the Czech Republic.

These terms of service come into effect on May 17, 2026.

If any provision of these terms is invalid or unenforceable, such invalidity shall not affect the validity of the remaining provisions.

These terms of service are published electronically on the service website.